Here are some answers to frequently asked questions that we receive.

 

What is your refund policy?

We want you to be happy with our software but since we utilize monthly recurring billing, refunds are not possible. However, you can cancel at any time.

Does your software work on mobile phones?

Absolutely. Our software and website are completely optimized for mobile devices.

Do you have a mobile app?

We do not offer a mobile app because our software is optimized to work easily and seamlessly on mobile devices.

Do you offer a free trial? Do I have to enter payment information?

We offer a free 5 day trial and no credit card information is necessary to start. If you decide to register, we will collect your payment info at that time.

Can I cancel at any time?

Absolutely. Just send an email to support@scapersoft.com with your request.

Can I switch to upgraded plans?

Yes, you upgrade or downgrade plans at any time. Just send an email to support@scapersoft.com with your request.

Is my information safe?

Your information is 100% safe. We utilize state of the art encryption services that make sure your data is yours and no one else’s.

Can I download or export my information?

Yes, we offer exporting tools on our Pro and Enterprise plans.

What type of support do you offer?

We offer world-class email support with a one-hour response time or less. We will also offer live chat on our homepage. All customer support is top-notch and will leave you wowed.

What are your customer service hours?

We strive to provide top-notch customer support in the quickest and most efficient manner possible. We respond to all emails within 24 hours however, you will receive a confirmation of receipt within 60 minutes. On weekends, response time is 48 hours or less. On weekends, we respond to all emails based on priority and level or urgency. Our support hours are as follows:

Monday through Friday: 9:00am to 6:00pm EST

Saturday and Sunday: Based on priority and level or urgency

If your question wasn’t answered here, feel free to email us at support@scapersoft.com and we will add it to our FAQ section!