FAQ Here are some answers to Frequently Asked Questions that we receive.
Scapersoft is a web-based system, meaning that you can access it anywhere, any time, on any device. It is also known as a “SaaS” system which stands for software as a service. This means that you do not have to download anything onto your computer or mobile device. Instead, you access it simply by going to scapersoft.com and logging in to your account.
We want you to be happy with our software but since we utilize monthly recurring billing, refunds are not possible. However, you can cancel at any time. Yearly plans cannot be refunded.
Absolutely. Our software and website are completely optimized for mobile devices.
We do not offer a mobile app because our software is optimized to work easily and seamlessly on mobile devices.
We offer a free 5 day trial and no credit card information is necessary to start. If you decide to register, we will collect your payment info at that time.
All features will be available on the free trial except for the text message module due to specific registration requirements. When the user upgrades, those features will only be available on the Pro and Enterprise plans (not the Lite Plan).
Our support hours are as follows:
Monday through Friday: 9:00am to 6:00pm EST
Saturday and Sunday: Based on priority and level or urgency.
If your question wasn’t answered here, feel free to email us at support@inuscg.com!