Migrate to the New version

Option 1: Trial Period (15-Day Trial on New Version)

By selecting the Trial Period option, you acknowledge and agree to the following terms and conditions: 

    1. Trial Duration
      You will be given a 15-day trial period to test the new version of our website with your data migrated. The trial will start on the date of migration.

       

    2. Data Migration for Trial
      Your existing data will be migrated to the new version solely for the purpose of the trial. During the trial, you will be able to continue using the older version alongside the new version.

       

    3. Data Retention During Trial
      Any new data or modifications made in the new version during the trial period will be temporary and deleted at the end of the trial period, regardless of whether you decide to continue with the new version or revert to the older version.

       

    4. Data in the Older Version
      All data created in the older version will remain intact and fully accessible during the trial period. The trial data in the new version will not affect or alter any of your existing data in the older version.

       

    5. Decision at the End of the Trial
      After the 15-day trial period, you will need to make a decision as to whether you want to:
      • Continue with the new version: If you choose this option, all trial data will be deleted, and your data from the older version will be re-migrated to the new version. You will then have access to your new account on the new version, and you will not be able to revert to the older version in the future.
      • Return to the older version: If you choose this option, all trial data will be deleted, and you will continue using the older version. You will not be able to migrate to the new version in the future unless you contact customer support to request a migration after the decision.

         

    6. Access During Trial
      While on the trial, you will have full access to the new version’s features but will still be able to use the older version simultaneously without any interruption to its operation.

       

    7. Support After Trial Decision
      If you choose to stay on the older version after the trial but later decide you want to migrate to the new version, you can contact our support team to initiate the migration. The migration request will be handled based on availability and our support process.

       

    8. Subscription Adjustments
      Your subscription balance will be adjusted accordingly, and the trial period will not count toward your paid subscription time.

Option 2: Direct Migration to New Version

By selecting the Direct Migration option, you acknowledge and agree to the following terms and conditions: 

  1. Data Migration 
    Your data will be fully migrated to the new version of our platform, including all your current settings, records, and content.

     

  2. Irreversible Migration 
    Once migrated, you will not be able to revert to the older version. Any attempt to access the older version after migration will not be possible, and you will be permanently on the new version.

     

  3. Subscription Adjustments 
    Your subscription balance will be adjusted accordingly to reflect the migration to the newer, cheaper subscription plan. This may include adding extra subscription duration based on your remaining balance.

     

  4. Agreement to Terms 
    By proceeding with the migration, you acknowledge that you have read and understood the terms, and you agree to abide by them. You also confirm that you understand the irreversible nature of this migration.

     

  5. Feature Availability 
    After migration, you will have full access to the new version’s features, with the option to adjust or upgrade your subscription as per your requirements. 

General Terms for Both Options

  1. Privacy and Data Protection 
    We respect your privacy and are committed to protecting your data. All data migration will follow our Privacy Policy and Data Protection Guidelines. 

  2. Support 
    Our customer support team will be available to assist you with the migration process. If you encounter any issues or have any questions, please contact us at [support email]. 

  3. Amendments to Terms 
    We reserve the right to modify these terms at any time. If any changes are made, we will notify you before the migration process begins. 

Migration FAQ Here are some answers to Frequently Asked Questions that we receive.

We offer two options for migrating your account data to the new version of our website: 

  • Option 1: Trial Period (15-Day Trial on New Version) 
    You can try the new version for 15 days with your data migrated. The trial allows you to test the new version while still using the old version. After the trial, you can decide whether to continue with the new version or stay on the old version. 
  • Option 2: Direct Migration 
    You can choose to migrate your data immediately to the new version. This migration is permanent, meaning you will not be able to revert to the old version once the migration is complete. 

During the 15-day trial period, your existing data will be migrated to the new version for testing purposes. Any new data or modifications made in the new version during the trial will be temporary and deleted at the end of the trial period, regardless of the decision you make afterward. 

Your data in the older version will remain intact and fully accessible during the trial. The trial data in the new version will not affect or alter any of your existing data in the older version. 

Yes, during the trial period, you can continue using the older version of the platform alongside the new version. The data in the older version will remain intact and unaffected by the trial. You will have full access to both versions during the trial. 

After the 15-day trial period, you need to make a decision. You will have the following options: 

  • Continue with the new version: If you choose this option, all trial data will be deleted, and your data from the old version will be re-migrated to the new version. You will then have access to the new version and will not be able to revert to the old version in the future. 
  • Return to the older version: If you choose this option, all trial data will be deleted, and you will continue using the older version. You will not be able to migrate to the new version in the future unless you contact customer support to request migration at a later time. 

If you do not make a decision, your account will be automatically redirected to the older version, and all trial data will be deleted. You will no longer be able to migrate to the new version at that point. 

 
If you choose to stay on the older version after the 15-day trial, all trial data will be deleted. You will continue using the old version as it was before the trial. Once you choose to stay on the older version, you will not be able to migrate to the new version in the future unless you contact customer support to initiate the migration process later.

If you choose to continue with the new version after the trial, all trial data will be deleted, and your data from the old version will be re-migrated to the new version. You will then have access to the new version with your existing data, and you will no longer have access to the older version. 

Yes, you can choose to migrate directly to the new version at any time. By selecting this option, your data will be fully migrated to the new version, and you will start using the new platform immediately. 

If you choose Direct Migration, your data will be migrated from the older version to the new version. All data in the old version will be transferred to your new account, and you will no longer have access to the old version. Any trial data will be deleted during the migration. 

If you do not make a decision after the trial period ends, your account will be automatically redirected to the older version. All trial data will be deleted.

No, once you migrate to the new version, the migration is permanent. You will not be able to revert to the old version. 

Yes, if you choose to stay on the older version after the trial, you can contact our customer support team to request migration to the new version at a later time. Our support team will assist you with the process, subject to availability and guidelines. 

We will adjust your subscription to reflect the transition to the new version: 

  • If you choose Option 1 (Trial Period), your subscription balance will be adjusted, and the trial period will not count toward your paid subscription time. 
  • If you choose Option 2 (Direct Migration), your subscription balance will be recalculated based on the new, cheaper subscription plan, and we may add extra time to your subscription based on your remaining balance.

No, we take great care in ensuring your data is securely migrated. Your data will be fully preserved: 

  • In Option 1 (Trial Period), the trial data will be deleted at the end of the trial, and you will retain access to the older version based on your decision. 
  • In Option 2 (Direct Migration), your data from the old version will be safely migrated to the new version, and you will have full access to it on the new platform.

The trial period is 15 days from the date your data is migrated to the new version. You will be able to explore and test the features of the new version during this time, while still using the old version.

Yes, if you encounter any issues or have any questions during the migration process, our customer support team is available to assist you. You can reach out to us at support@scapersoft.com for help with both the trial period and the direct migration process. 

Yes, almost all features of the new version will be available during the 15-day trial period. However, please note the following exceptions:

  • Subscription actions will be disabled, except for the 'View Details' button. You will not be able to manage or change your subscription during the trial.

  • Stripe Connect functionality will be disabled. This means you won’t be able to set up or modify payment integrations during the trial.

  • Invoice and estimate sending options will be disabled. You will not be able to send invoices or estimates during the trial period.

    These restrictions are in place to ensure that you can fully explore the platform's features while testing the new version, without any changes to your live data or payments.

Our support hours are as follows:

Monday through Friday: 9:00am to 6:00pm EST

Saturday and Sunday: Based on priority and level or urgency.

If your question wasn’t answered here, feel free to email us at support@scapersoft.com!

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